Spam and fake content are reviews that don’t reflect a genuine experience. We may take down reviews that are flagged in order to comply with Google policies or legal obligations.” “Reviews are automatically processed to detect inappropriate content like fake reviews and spam. Google’s only criteria for a review is that it doesn’t distort the truth in any way.

In 2018 we used BirdEye, but now we use the Online Practice Center, which gives us a full suite of tools to manage reputation, social media, and more. We’ve continued to use third-party review sites for our member offices and see a significant return when it comes to their online reputations. More Reviews = Better User Experience = Better Business for Google Google wants your Google My Business profile to have as much information as it can, and that includes reviews. If this were true, it would have been a big headache to fix since many dental offices use third-party links to gain reviews, and it would have been counterproductive for Google. Some speculated that Google was no longer allowed reviews posted from third-party links. In 2018 there was quite a stir when many dentists noticed that good reviews were being removed. So we understand how frustrating it can be when Google removes a good review. Asking for reviews starts the conversation, the review lets new patients know what kind of experience they can expect, and your response lets everyone know you’re committed to delivering excellence to every patient. Look at reviews like the conversation that patients are having about you online. After all, good reviews are your insurance policy for getting a bad apple.

You and your team work hard to gain reviews for your practice.

Removing bad reviews on google